Dear friends and neighbors,

To best protect everyone, Air Group’s policy requires all technicians and customers to wear masks, gloves, and shoe covers. We are currently performing the following:

• All emergency service calls for Heating, Cooling, Plumbing & Electric will be serviced immediately.
• Installation of Heating & Cooling Equipment, Hot Water Appliances, and Stand-By Generators.
• Installation crews are currently working using smaller crews, practicing safe distancing & wearing proper PPE.
• Conducting estimates for new, replacement, and repair will occur with reduced technicians to not “overcrowd” spaces.
• Preventative Maintenance ‘Pre-Season’ visits have resumed.
• Proper PPE is required for both our employees and our customers.

The following is what customers can expect from us during every visit:

• Our technicians are hand-washing and using sanitizer before and after every visit.
• Social distancing, protective gloves, boot covers, and masks are being used during every visit.
• We will also ask homeowners to wear face masks for our technician’s safety.
• Contactless transactions are being offered – no signatures required.
• Air Group has proven procedures in place relative to cleaning and sanitizing our vans, and we have amplified those efforts to ensure you call on us with confidence.
• Our warehouse staff has also escalated their hand-washing, glove-wearing, and cleansing routines to further ensure a clean environment.
• Our office staff is now practicing social distancing, working from home, no in-person meetings, no communal lunches, and other workplace precautions.

What we expect from our customers:

• We will require all customers to wear a mask and practice social distancing.