What to Expect From a Service Call

Scheduling Your Visit

Scheduling a service call appointment is quick and easy. Call 973.929.2080 or use the chat on this site. You can use our Customer Care Portal to schedule an appointment if you are an existing member. Once your appointment is confirmed, here’s what you can expect:

We’re On Our Way

The technician will review your file and situation before being dispatched. Next, your technician will call or text your cell phone once he is heading towards your location, allowing you to prepare for their arrival and take care of any necessary steps you might need. TIP: Clear any objects or clutter around the equipment being serviced.

The Air Group Van

The van that your technician will arrive in comes loaded with a full supply of the most common parts and tools. Every Air Group van is a mobile warehouse with the latest and greatest gear to fix practically all issues on-the-spot. Your technician also will be briefed on what to expect once they arrive at your door.

Our Arrival

Once your technician arrives, they will greet you wearing the Air Group uniform at the door. Your technician will enter and ask where the problem is located. They will also begin to gather more information from you to get a better idea of what the issue might be. The more information is provided, the better the technicians will be equipped to diagnose and fix the problem quickly and efficiently. Teamwork!

The Diagnostic

Once the technician gathers as much information from you as possible, they will enter the diagnostic phase to figure out your problem. Award-winning instructors train our technicians in specialized courses to ensure a proper and speedy diagnosis. They are also in constant contact with senior technicians and managers. They will even work directly with the manufacturer to correct any malfunctioning parts.

The Solution

After your technician diagnoses the issue and determines what is needed, they will explain in detail what will go into the repair and how to improve your comfort, efficiency, and safety. We do not merely want to resolve the issue; we also want to improve it. Once you completely grasp the problem and approve the repair, your technician will get working.

More Than Just a Fix

At the end of the service call, you get more than just the solution and same-day relief – you will also get educated on what went wrong, how it affected your system, and what was needed to fix it.

The support does not end once the technician drives away. Our support team is always standing by.

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