What Goes On Behind the Scenes of a Service Call?
The price is more than just the part
Our flat-rate price will include the technician expertise, quality part or parts to perform the repairs, proper tools, miscellaneous materials, labor costs, and our one-year guarantee. Did you know we often extend the warranty if there is a problem with the repair? We stand by our work.
What good is a part without the proper diagnosis?
Our technicians are highly trained and sought after — enabling them to diagnose problems correctly and quickly. These days, home equipment contains sophisticated computer software requiring up-to-date training and knowledge. Also, our office staff supports each customer from answering calls to filling out your warranty paperwork. Our staff allows us to be there when you need us the most!
We have become the best in New Jersey by exceeding our customer’s expectations for over fifty years, not by overcharging or using sneaky practices as others do. We’ve done it by always being upfront, honest, and providing unbeatable service.
What we bring to you
Did you know when a technician arrives at your home many costs have already incurred? Some include insurance, van, tools, gas, customer service, training, and many other costs of providing local service. Let’s take a closer look…
All of our technicians receive classes, specialized courses, manufacturer classes, refreshers, and lectures from industry experts & leaders. We staff a team of award-winning experts and teachers who constantly train and guide our technicians and installers.
Licenses & Insurance
When we arrive at your home we come fully licensed and insured. Insurance covers vans, liability, fire, theft, property damage, worker’s compensation, and drug testing. We have our State License (#13VH00668000), Master HVACR Contractor License (#1955), NJ Electrical License (#4474), NJ Plumbing License (#12297), and we are NATE certified.
Tools & Technology
Our technicians use a wide range of tools such as various diagnostic software, drill, screwdrivers, wrenches, pliers, hammers, handsaws, vacuums, mobile software, refrigerant scale, shears, multi-meter & voltage tester, tape measure, tapes, flashlights, ladders, rope, and more. We have every tool for any job.
To provide you with service, we need to own and maintain vans, trucks, cars, heavy equipment, and other vehicles. We have over 200 vans on the roads ready to help. We are everywhere so you can receive the service you deserve!
There are many people behind Air Group including office managers, customer service representatives, and dispatchers who route our technicians to your home or business.
Warehouse & Delivery Drivers
We maintain a fully stocked warehouse with replacement parts, air conditioners, condensers, furnaces, boilers, softeners, generators, pipes, ducts, and much more. Also, our in-house machine shop and staff can fabricate whatever you may need. Plus relationships with vendors for hard to find replacements. Our delivery staff is dispatched to your home so the technician can continue their work while the part is on its way.
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