Air Group Service Call FAQ

Below the common questions customers after a service call. If you have another question, please let us know by filling out this form or call 973.929.2080.

What is this invoice?

Our invoice work order lists the services and parts that were serviced or used during our visit.

Is there a service charge?

Yes, we charge a service call fee to send one of our fully loaded trucks with a skilled technician who has been highly trained to diagnose the situation.

Can I pay the technician?

Yes, you may pay the technician at the end of the service call, or we will use the card we have on file. Payment is due in full at the time of service.

Will Air Group just run my credit card on file or do I need to pay it separately?

We will automatically use the credit card we have on file unless you specify otherwise.

What payment methods do you accept?

We accept Visa, Master Card, American Express, and checks.

Can I pay this invoice online?

Yes, you can use our Customer Care Portal. You may need to set up an account first.

Can I get a deeper breakdown of everything that was done during the visit?

Give us a call to speak with one of our Customer Service Reps for help. 973.929.2080

I still have questions or concerns about something in my invoice; what should I do?

Please give us a call to speak with a Customer Service Reps for help. 973.929.2080

I don't understand a fee; who can I speak with?

Please give us a call to speak with a Customer Service Reps for help. We will be happy to answer any question you may have. 973.929.2080

Why did you charge so much for a part?

The price for a part includes the highly-skilled technician who installed it, having the part in stock (same-day relief), trusted quality of the part, and a one-year Air Group guarantee after our installation. Learn more on what goes into a service call.

What goes into the flat rate you charge for a service call?

A lot goes into a service call the moment you call and speak with a customer service rep to when a technician knocks at your door. Learn what goes on behind the scenes during a service call.

The technician could not diagnose my issue, so why am I charged a diagnostic fee?

If our technician could not figure out what was wrong we still must charge for the time and resources spent. Our flat rate was agreed upon before our arrival.

The technician did not resolve the issue; what can I do?

If you still have an issue after a technician has fixed your original problem, please call us, and we will come back to address the situation. 973.929.2080

Why was there no dollar amount on this invoice?

The zero dollar amount was a free estimate value provided at no charge or an invoice you already paid.

I have a problem with the technician; what can I do?

Would you please fill out this form or call 973.929.2080 if you were unhappy with the service received.

The technician did a great job; how can I compliment them?

You can leave them a review on Google Reviews, Yelp Reviews, or Facebook Reviews. If you prefer, you can fill out this form or call us at 973.929.2080